Submit a Return Request:
1. Log in to your account here:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Returning Items Paid with Gift Certificate or Store Credit : If you purchased item(s) using a gift certificate or store credit, then you may only receive a refund in the form of store credit.
Refund & Processing Time: If your package arrives at Strut This, LLC. within 14-days of original ship date, your refund will be processed and credited back to the original form of payment within 7 to 10 business days. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Strut-This, LLC.
Online Store Credit & Processing Time: If your package arrives at Strut-This, LLC. Within 14 days of original ship date and you have selected store credit, your request will be processed within 5 to 7 business days
Restocking Fee: Merchandise must be returned unworn, unwashed, with all tags attached and in sellable condition. Strut-This, LLC. retains the sole right to inspect all merchandise returned prior to a refund being approved and issued. Should any merchandise be found to have signs of wear or not conform with the Strut-This, LLC. Return Policy, then the return will be declined and merchandise will be reshipped back to the customer at the customer’s expense.
Wrong Item: For any reason should you be shipped an item that does not match your paperwork from the item ordered, then Strut-This, LLC. will immediately ship the correct item at no charge and will issue a refund for the cost of the return shipping.
• Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Exchanges will be offered based on availability and Strut-This, LLC. inventory. Items are not guaranteed to be in stock, so we advise that you place your order to ensure that you secure the item.
International Return Policy (including Canada): Strut- This, LLC. currently accepts returns or online store credit on a case by case basis. However, the consumer responsible for all shipment costs in returning the garment(s).
Contact: If you have any questions please contact our Shipping/Returns department at firstname.lastname@example.org